LAST UPDATED · 8 NOVEMBER 2026

Refund Policy

Contact zryqmy02@163.com with your order number and purchase email. This policy applies to the digital design downloads sold in our current catalog. No physical item is delivered or needs to be returned.

Digital downloads

Contact us within 14 days of purchase for an accidental duplicate purchase, missing download, corrupted file, or a product materially different from its description. We will investigate and, where appropriate, provide replacement files, restore access or issue a refund. If a material technical defect cannot be resolved, a refund is available. The 14-day contact window does not limit mandatory legal rights or remedies for hidden defects.

If you change your mind before any download or delivery has begun, contact us to request cancellation and a refund. Once delivery or download has begun, change-of-mind refunds are generally not offered except where required by law. Any mandatory withdrawal right remains available unless a legally valid exception applies; we do not treat acceptance of general terms alone as consent to waive it.

Read the listed file formats, software requirements and license before buying. Buying the full Botanical Studies collection and an included single design creates overlapping content; contact us promptly if you did so unintentionally.

Refund handling

Approved refunds are returned to the original payment method where possible. We normally initiate them within 7 business days after approval. Your bank or payment provider may require additional time. Mandatory deadlines take precedence.

A refunded digital purchase ends the associated license: stop using the files and remove your copies, subject to applicable law. No subscription cancellation is needed because we do not sell subscriptions.

Legal rights

Nothing in this policy removes statutory consumer rights. Where mandatory local law provides a longer withdrawal period, stronger refund right or other remedy, it takes precedence. For any purchase processed by a separate merchant of record in the future, applicable checkout terms and mandatory consumer rights also apply.